Transfer the essentials
Record domain, hosting, platform and integration owners. Provide the relevant source and documentation in an agreed location. Use role-appropriate access and avoid leaving business-critical accounts owned only by an external individual.
Project acceptance and handover
Track acceptance checks, review decisions and the material needed for handover.
Explain regular operations
Document publishing, form delivery, updates, backups and support escalation. Demonstrate the tasks the team will perform most often. Include limits that protect the design and identify changes that need development support.
Confirm responsibility
Agree what launch support covers and when ongoing maintenance begins. Record unresolved issues and their owners. Finish with a practical handover check in which the receiving team performs the essential tasks successfully.
Put the guidance to work
Capture your starting point, assign an owner to the next action, and decide what evidence will confirm that it worked.
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